INEQS makes both the machines and the consumables, so service comes from one place. Over 85% of problems are solved within one working day, Monday to Friday, remotely or on site.
Most customers reach us after struggling somewhere else with colour matching, firing, printer setup or an unstable production run. Those problems rarely have one cause, and they are rarely solved by the printer supplier alone. Because we build the printer, formulate the toner, profile the colour and support the process, we can look at the whole chain from the file to the fired ware.
What we do
- Ceramic decal print service. We print for you, no equipment required.
- ICC colour profiles. Custom profiles for your printer, toner, paper and kiln.
- Technical service. Remote and on-site support, installation, training and process optimisation.
- Equipment. Screen-printing machines, laminators and kilns.
- Software. RIP and colour management built for ceramic toner.
Why it is faster with us
We hold printers and consumables in stock, so if your machine is down we can cover a production shortfall from ours while it is fixed. And because the same team formulated the toner and built the printer, nobody spends a week deciding whose problem it is.
For us, customer support does not end when the equipment is delivered. It begins there.
Which service do you need?
- You need decals but have no printer: the ceramic decal print service prints from one A4 sheet to production runs.
- Your colours do not match after firing: a custom ICC profile for your printer, toner, paper and kiln.
- Your printer has a fault or density is drifting: technical service, remote or on site, including developer changes.
- You are scaling up production: laminators, screen printing machines and kilns sized to your volume.
- You manage colour across several printers: INEQS RIP Software and training.
How to reach us
Call +49 6758 8095710 or email info@ineqs.com with your printer model, toner set and a short description or photo of the problem. Technical service runs Monday to Friday, 08:00 to 17:00 CET, and production customers can arrange extended cover.