INEQS engineers service digital ceramic printers online or on site, anywhere in the world. Support here means more than repairs.
Because INEQS supplies the digital ceramic printers, the ceramic toners, the consumables and the colour management, our engineers understand the whole process rather than one box inside it. Beyond repairs they help you improve the efficiency and stability of your equipment and your production, and open up new areas of business.
What we do
- Remote technical support
- On-site service and training
- Printer installation and configuration
- Colour management and ICC profiling
- Production process optimisation
- Troubleshooting and maintenance
- Workflow and productivity improvements
Why it works
Many printing problems are not caused by the printer. Colour shifts, firing faults, decal handling and unstable production usually involve several factors at once. Our team follows the workflow from the digital artwork to the fired product, which is how a fault gets found quickly instead of being passed between suppliers.
- Faster problem solving
- Better colour accuracy
- More stable production
- Less downtime
- Long-term support for the machine you bought
Service hours and response
Competent, customer-oriented advice before, during and after the sale is the core of how INEQS works. After you contact us by phone, email or message, over 85% of problems are solved within one working day, and you usually have an answer within a few hours. Technical service is available Monday to Friday, 08:00 to 17:00 CET; production customers can arrange extended cover.
Developer change
Developer units wear with use and density drifts. INEQS supplies replacement developer for every printer model and provides model-specific instructions or a scheduled exchange. Ask for the guide for your machine.
Tel. +49 6758 8095710, info@ineqs.com
Special machines
Beyond standard conversions, INEQS builds special machines for specific ceramic products, such as this printer for decorating urns. If your product does not fit a standard printer, ask.
