These terms govern quotations, orders and supply by INEQS Industry Equipment Supply, Marcus Kerry, Raiffeisenstraße 19, 55595 Weinsheim, Germany. They apply alongside the privacy policy and the Impressum.
Where a section applies only to consumers or only to businesses, it says so. A consumer is a person buying for purposes outside their trade or profession (section 13 BGB). A business is anyone else (section 14 BGB).
1. Scope
These terms apply to every contract we enter into for printers, toner, consumables, software, spare parts, printing services and technical service, unless we agree something different in writing.
For business customers, our terms apply exclusively. Your own purchasing conditions do not become part of the contract, even if we perform without objecting to them.
2. How a contract is made
You cannot order through this website. There is no shopping cart and no checkout. Everything on these pages is an invitation to ask for a quotation, not a binding offer.
You tell us what you need, by email, telephone or the quote request form. We send a written quotation. A contract comes into being when you accept that quotation and we confirm your order in writing, or when we deliver. Quotations are valid for 30 days unless they state otherwise.
The contract language is English or German. We store the contract documents and will send you a copy on request.
3. Prices and VAT
Prices are those in the quotation. Packaging, freight, insurance, customs duty and import charges are shown separately unless the quotation says they are included.
Prices quoted to consumers include German VAT. Prices quoted to businesses are net and VAT is added at the applicable rate. For business customers in another EU member state who give us a valid VAT identification number, we invoice without German VAT and the reverse charge applies. For customers outside the EU, we invoice without German VAT; any import duty and tax in your country is yours to pay.
4. Payment
Unless we agree otherwise, invoices are payable within 14 days of the invoice date, without deduction. We may ask for advance payment on a first order, on a made-to-order item, or where we have reasonable grounds.
Late payment carries statutory default interest. You may only set off against a counterclaim that is undisputed or has been established by a court.
5. Delivery and risk
Delivery dates are estimates unless we confirm a fixed date in writing. If our own supplier fails us through no fault of ours, we will tell you promptly and either agree a new date or release both sides from the contract and refund what you have paid.
For consumers, risk passes when the goods reach you. For businesses, risk passes when we hand the goods to the carrier.
Business customers should check deliveries on arrival and report transport damage or obvious defects in writing without delay, so that we can pursue the carrier (section 377 HGB).
6. Retention of title
Goods remain our property until they are paid for in full. For business customers, they remain our property until every claim arising from the business relationship has been settled. You may resell goods in the ordinary course of business and assign the resulting claim to us as security.
7. Made to your specification
Custom decals, custom colour matches and toner sets mixed to your recipe are produced for you alone and cannot be resold. Once production has started they cannot be cancelled, and for consumers there is no right of withdrawal, as section 312g(2) no. 1 BGB provides.
If you send us artwork, you confirm that you hold the rights to have it printed and that it infringes nobody else’s copyright, trade mark or personality rights. You indemnify us against third-party claims arising from artwork you supplied.
8. Right of withdrawal for consumers
If you are a consumer and the contract was concluded at a distance, you may withdraw from it within 14 days without giving a reason. The period starts on the day you, or a carrier you named, take possession of the goods. Where an order is delivered in parts, it starts with the last part.
To withdraw, tell us clearly that you are doing so, by post to INEQS Industry Equipment Supply, Raiffeisenstraße 19, 55595 Weinsheim, Germany or by email to info@ineqs.com. You may use the model form below; you do not have to. Sending your notice before the period ends is enough.
Consequences. We refund everything you paid, including standard delivery costs, within 14 days of receiving your notice, using the same payment method you used, at no charge to you. We may withhold the refund until the goods are back with us or you show you have sent them. Return the goods within 14 days of telling us. You bear the direct cost of return. You are liable for any loss in value caused by handling the goods beyond what is needed to establish their nature, characteristics and function.
Exceptions. There is no right of withdrawal for goods made to your specification or clearly personalised, or for sealed goods that are not suitable for return on health or hygiene grounds once unsealed.
Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract.
To: INEQS Industry Equipment Supply, Raiffeisenstraße 19, 55595 Weinsheim, Germany, info@ineqs.com
I hereby give notice that I withdraw from my contract of sale of the following goods:
Ordered on / received on:
Name of consumer:
Address of consumer:
Signature (only if this form is notified on paper):
Date:
9. Defects
Statutory rights apply. For consumers the limitation period for defects in new goods is two years from delivery.
For business customers the period is one year from delivery. That shortening does not apply to claims for injury to life, body or health, to damage caused intentionally or by gross negligence, to a defect we concealed fraudulently, or where we gave a guarantee.
Consumable behaviour is not a defect: toner, decal paper, cover coat and laminating film have a shelf life and are sensitive to heat and humidity. Store them as the datasheet says.
10. Firing results and technical advice
This matters more than anything else in these terms, so read it carefully.
The fired result of a ceramic decal depends on things we do not control: your kiln and its temperature distribution, your firing curve, the substrate, its glaze and its absorbency, the ambient humidity in your print room, and how the decal is applied. The same toner can give a different colour on two different glazes.
Colour values, firing ranges and sample images are therefore reference points, not guaranteed outcomes. Test on your own substrate under your own firing conditions before you commit to a production run. We will help you do that, and we will supply samples for the purpose.
Technical advice we give is our honest best judgement and is free of charge. It does not relieve you of your own testing, and it does not carry contractual liability unless we have agreed a specific result with you in writing.
11. Liability
We are fully liable for injury to life, body or health, for damage caused intentionally or by gross negligence, under the German Product Liability Act, and where we have given a guarantee.
For slight negligence we are liable only where we breach an obligation that is essential to the contract and that you were entitled to rely on. In that case liability is limited to the loss typical for this kind of contract and foreseeable when it was made. Any further liability is excluded.
12. Using this website
The text, images, datasheets and colour charts on this site are ours or licensed to us. You may read them, print them and use them to work with our products. You may not republish them, sell them, or use them to promote someone else’s products.
We keep this site accurate and up to date as best we can, but specifications change. Before you buy, check the figures that matter against the current quotation or datasheet.
13. Dispute resolution
We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board.
14. Governing law and jurisdiction
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this does not remove the protection of mandatory law in your country of habitual residence.
For business customers, and for customers without a general place of jurisdiction in Germany, the place of jurisdiction is Bad Kreuznach, Germany. We may also sue at your own place of business.
15. If part of this is invalid
If any provision here is or becomes invalid, the rest stands.
Last updated: 16 September 2026.